NEW YORK and ATLANTA
Partnership to Provide Clients with End-to-End Aftermarket Planning and Execution
Genpact Limited (NYSE: G), a global leader in business process and technology management, and Servigistics, the world's leading enterprise software solution provider for Service Lifecycle Management (SLM), today announced a new, strategic partnership to provide an end-to-end process and technology offering for aftermarket services operations.
Together, Genpact and Servigistics offer a comprehensive solution that helps companies unlock significant value in the business by planning and executing on all elements of aftermarket services. The offering provides visibility to management and eliminates process silos, and will also be available through a cost-effective and flexible business-process-as-a-service (BPaaS) delivery model.
Manufacturing companies today realize the importance of post-sales service as an integral part of the overall business strategy, but most face challenges in execution. This is due largely to the fact that the functional components of aftermarket service – field service, spare parts, logistics, warranty and contract management – are rarely managed as an integrated whole. The partnership between Genpact and Servigistics will plug this gap.
“This partnership will combine Servigistics’ technology strength with Genpact’s deep process management expertise to accelerate time to value for service organizations that are held accountable for increasingly aggressive revenue and profit targets,” said Mark Vigoroso, senior vice president, Global Marketing and Alliances, Servigistics. “We are confident that our combined offering will help companies execute on their service transformational visions more quickly and successfully.”
Servigistics is the leader in providing SLM solutions to market-leading companies worldwide and counts many of the world’s top durable goods OEMs among its clients. Genpact provides extensive service lifecycle management services to its global customers, from service planning to fulfillment to deliver superior business outcomes. Genpact leverages its award-winning Smart Enterprises Processes (SEPSM) methodology that includes granular data analysis, sophisticated diagnostics, and cross-functional benchmarks to plug value leakages and maximize process effectiveness.
“This partnership creates an unprecedented, end-to-end solution to the common problems faced in aftermarket services operations,” said ‘Tiger’ Tyagarajan, COO, Genpact. “Many companies do not measure how good or bad their processes are. Genpact’s SEPSM framework provides an enterprise-wide view of how processes are working and what can be done to improve them. With Servigistics SLM software, Genpact’s SEPSM methodology and the option to deploy through Genpact’s growing BPaaS delivery capabilities, we can help our clients unlock significant value in their aftermarket businesses.”