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March 6, 2012
Service parts powerhouse emerges, with combined assets of Servigistics, Xelus, and MCA Solutions
Servigistics, the worldwide leader in Service Lifecycle Management
(“SLM”) software, announced today that it has completed a merger with MCA Solutions, a leading bestof‐
breed provider of service parts optimization solutions. Servigistics’ majority shareholder, Marlin
Equity Partners, which has over $1 billion of capital under management, funded the MCA acquisition as
part of its plan to accelerate Servigistics strategic growth.
“Durable goods manufacturers around the world continue to invest in extending the usable life of the
products they sell, aiming to bolster post‐sales service revenue and profit streams,” stated Eric Hinkle,
CEO, Servigistics. “This trend is increasingly prevalent given the persistence of global economic
uncertainties into 2012, so the timing for merging with MCA could not be better.”
Servigistics will be integrating MCA’s offerings in Performance Management, Business Design, Demand
Forecasting, Inventory Optimization, Supply Planning, Contract Management, Network Design, Lifecycle
Management, Budget Management, and Supplier Management into its existing SLM portfolio, creating
the market’s broadest and deepest solution for post‐sales service automation. MCA’s three deployment
options – Enterprise, On‐Demand, and Desktop – will also open up new markets for the combined
company.
Dr. Morris Cohen, Chairman and co‐founder of MCA Solutions, added, “I am pleased to be combining
forces with Servigistics and eager to help realize the extended vision for competing through service
made possible by the integration of our companies.”
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Following the merger and integration of Xelus from Click Commerce, Servigistics now boasts
unparalleled capabilities in service parts planning and optimization, backed by the industry’s stronges tteam of domain expertise in aerospace and defense, high‐tech, industrial equipment, motor vehicles, oil
and gas, medical equipment, and consumer electronics and appliances.
“I am excited about the opportunity to complement MCA’s existing service parts deployments with the
other offerings in Servigistics portfolio, including Field Service, Service Logistics, Service Knowledge,
Service Content, Remote Service, and Service Parts Pricing,” said Robert Salvucci, President and CEO of
MCA Solutions. “The advanced capabilities within MCA’s service parts offerings will strengthen
Servigistics’ existing solution deployments.”
MCA operates out of offices in Philadelphia, PA and Brussels, Belgium. These locations will now become
Servigistics offices and will strengthen Servigistics’ existing presence in these major markets.
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