IS YOUR VOICE SOLUTION ENGINEERED FOR CHANGE?
Today’s warehouse is a dynamic place where best-in-
class enterprises continuously refine business processes
in order to improve the competitive cost advantage they
already enjoy. An increasing number have deployed
voice technology and reaped the cost and customer
service rewards that come from boosting worker
But many paid a high price that only became evident as
Traditional voice systems for warehousing operations
are “programmed point solutions” – customized software
written specifically for a given situation. While the idea
of a tailored solution “built to fit” seems attractive, there
is a big downside: lack of flexibility and the cost of
buying additional services from the voice vendor when
changes are needed.
Unfortunately, the very technology that provides huge
cost savings can become an anchor that inhibits what
best-in-class enterprises need most: agility.
The solution – adaptive voice software – is easy
to promise but difficult to deliver. This white paper
discusses the five dimensions of adaptability that
modern voice solutions must master. It will use the
Voxware Adaptive Voice Framework as an example
of how voice solutions are evolving to better meet the
needs of modern enterprises.
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