Runcorn, UK – 3rd February 2009

• Lotus Notes-based system eliminates manual processes to improve interactions with 2000 dentists, 1000+ practices and 600,000 patients
• Collection and payment time speed over 20 times faster
• Will support growing range of services, from facial aesthetics to corporate plans
• New system ensures Practice Plan is ready for future growth and NHS reforms

Polymorph, one of the UK’s fastest growing IT services companies, has developed a bespoke Lotus Notes-based system for leading independent dental plan provider, Practice Plan Limited, to ensure it offers more efficient services to clients, which include, UK practices, dentists and patients. The new system automates business processes and eliminates manual tasks, which has enabled Practice Plan to slash collection and payment time with speeds now over 20 times faster than before the development. Practice Plan can now offer sophisticated and customised plans to each dentist and practice that cover new services, such as facial aesthetics, corporate plans, as well as tailored reporting for each of its clients.

Having looked at a variety of options, including systems from Microsoft and off-the-shelf solutions, Practice Plan decided its current Lotus Notes platform was a key element to the future of the business and chose Polymorph for its expertise in this particular technology. The new solution, designed by Polymorph, consolidates Practice Plan’s siloed applications to provide a single data repository accessible to all members of staff, and addresses its increased volume and flexibility requirements.

Having looked at a variety of options, including systems from Microsoft and off-the-shelf solutions, Practice Plan decided its current Lotus Notes platform was a key element to the future of the business and chose Polymorph for its expertise in this particular technology. The new solution, designed by Polymorph, consolidates Practice Plan’s siloed applications to provide a single data repository accessible to all members of staff, and addresses its increased volume and flexibility requirements.

"Polymorph has designed the solution in a way that, despite the large volumes, we are able to offer customised service plans for each of our client practices, provide accurate, up-to-the-minute information to all our staff, including our mobile sales force, and more importantly, extend our service offerings in the future, such as the ability for both dentists and patients to view their accounts online and check activity statuses," added John Cowrey.

Dentists would usually have regular payment plans for their patients, either via a monthly direct debit or annual cheques. With the increasing non-dental services practices are offering, Polymorph’s solution enables Practice Plan’s clients to track, manage and view the different, new payment plans they are providing. It has also allowed the organisation to set up new cancellation tracking, payment confirmation and customer survey services for the dentists.

Dentists would usually have regular payment plans for their patients, either via a monthly direct debit or annual cheques. With the increasing non-dental services practices are offering, Polymorph’s solution enables Practice Plan’s clients to track, manage and view the different, new payment plans they are providing. It has also allowed the organisation to set up new cancellation tracking, payment confirmation and customer survey services for the dentists.