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A cost effective wireless solution for
smaller service operations.
09 July 2007
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VCi, the leading developer of service management solutions, has
enhanced the wireless capabilities of their Service Accent system.
This flexible solution enables smaller service operations to adopt
a wireless PDA solution without being tied in to one of the
traditional higher cost suppliers. It will streamline business
processes and enable organisations to achieve significant cost
savings andarapidreturnoninvestment.
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The Service Accent Wireless module is Microsoft .NET 2.0-based
and runs on all mobile devices running Windows Mobile 5.0 or
Pocket PC 2003. Organisations can continue to use their
preferred airtime providers with a minimum twelve month
contract instead of signing up for three or five years with
traditional wireless suppliers. This enables savings of up to 30%
tobeachieved.
VCi’swireless solutionautomates the process of allocatingcalls to
individual or multiple field service engineers and provides them
withaccess toall the informationthat is requiredonsiteincluding
complete service histories. It speeds up service call response
times, can increase first call fix rates and enables invoices to be
raised within minutes of jobs being completed without having to
wait forworksheets tobereturnedtothe office.
Service Accent Wireless speeds up service
call response times, can increase first call
fix rates and enables invoices to be raised
within minutes of jobs being completed
Further efficiencies can be gained by using mobile bar code
readers toquickly identify assets andthetasks and/or repairs tobe
performed on that item during the visit. The bar codes
themselves aregeneratedby ServiceAccentandattachedtoevery
pieceof equipment suppliedtotheclient.
Engineers must provide all information deemed mandatory
before jobs can be signed off as complete. Straightforward drop
down menus make entering this information, such as parts used
or required, arrival anddeparture times andcustomer signatures,
a simple and logical process. In addition, as a direct result of
customer feedback, an easy to use, ‘big button’ display has been
introducedwhichenables engineers tooperatethesystemusinga
finger insteadof thestylus ifpreferred.
For office-based staff, VCi’s wireless solution eliminates the need
to manually enter data into the service management system. It
reduces duplication of data entry and frees office-based staff to
undertake more productive duties and helps to ensure that
ServiceAccent is up-to-dateinnear real-time.
The Service Accent Wireless module will streamline both ad hoc
‘breakdown’ visits and plannedmaintenance schedules and gives
engineers instant access to the information needed to help meet
and exceed agreed service levels. There is also an option that
automatically emails clients with a summary of work undertaken
complete with name and signature of the person who signed for
the job – in many cases this can be in the client’s inbox before the
engineer has left their car park.
Manhattan Associates builds momentum in South Africa with retail giant Foschini
June 30, 2008
Global supply chain optimisation provider Manhattan Associates (NASDAQ: MANH) today announced that Foschini Group, one of South Africa’s leading fashion and lifestyle retail chains, has selected Manhattan Associates’ Warehouse Management solution (WMS) for Open Systems, to serve the group’s multiple retail divisions, which span clothing, jewellery, accessories, cosmetics, sporting and outdoor apparel, equipment and homewares.
Price Chopper Selects Aldata G.O.L.D Integrated Supply Chain Suite
London, 1st July 2008
Price Chopper, the 26th largest supermarket chain in the U.S., has selected G.O.L.D. Retail Supply Chain Suite from Aldata, one of the global leaders in supply chain software for retail, wholesale and logistics companies, to centralise merchandising and procurement and to improve replenishment management operations across 116 grocery stores throughout New York, Pennsylvania, Connecticut, Massachusetts, Vermont and New Hampshire.
Aeromark today announced Optimatics, a powerful new technology platform that has been specifically designed for companies with field based staff and which takes Telematics to the next level.
Psion
Teklogix’s stand at the forthcoming Service Management Europe exhibition (SME 2007)
will be a new lone-worker tracking system.
design and implement an entire
suite of retail management solutions based on Microsoft Dynamics to support ambitious
expansion.
promotions and new stores by
on average 150%, enabling it to further enhance member loyalty and for members in
turn to boost their sales
has enhanced the wireless capabilities
of their Service Accent system.
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MANH), today announced that The Co-operative has successfully deployed the Warehouse Management component
specialising in food products
and convenience goods, has selected Aldata, one of the global leaders in supply
chain software for retail, wholesale and logistics companies to support supply chain
and store operations.
Handheld Europe launches the new M3 eTicket
Handheld Europe today announces
the M3 eTicket™, a new version of the versatile M3+ designed specially for payment
transactions and ticket validations in the public transport sector.
Retail solutions provider Business
Computer Projects Ltd (BCP) has developed a flexible solution to give retailers
the speed, reliability and financial benefits of using Broadband for online authorisation
(OLA) of card payment transactions and Paypoint Services.
Tier-3, the behavioural analysis
IT security specialist, has warned companies that hacker toolkits - which were previously
confined to specialist hidden forums on the Internet - are now being sold openly
on auction sites such as eBay.
AMidlands Co-operative Society selects Aldata
Midlands Co-op, a successful and growing regional retailer with
over 170 food and non-food stores, is progressing well with projects to improve
support of its retail operations in the UK by implementing new systems to
manage central data, orders,
store inventory, replenishment, point of sale and payments.
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